Refund Policy

This policy explains how cancellations and refunds work for projects with The Start Up, a service of Cyber Retaliator Solutions LLC. It matches the cancellation terms in the Scope Lock Agreement you sign, and is part of our Terms of Service.

You receive a full refund of the amounts you’ve paid, minus a 10% scoping and administration fee.

The deposit is non-refundable, and the work completed is invoiced at a pro-rata day rate.

If we miss your delivery date for reasons attributable solely to us, you receive an additional 30 days of support at no cost, as set out in your agreement.

You can cancel the optional monthly plan at any time by emailing support@tsu.agency. Cancellation stops charges from your next billing date; monthly charges already billed aren’t refunded.

Subscriptions you pay directly to third-party providers (for example your CRM, hosting, or domain) are subject to those providers’ own refund policies.

Email support@tsu.agency with your reference number (it starts with “SL-”) and the email address on your agreement. Approved refunds are returned to your original payment method through Stripe. Banks typically take 5–10 business days to post them.

If you have a problem with a charge, please contact us before disputing it with your bank.